NO HASSLE RETURN POLICY
v You will find a No Hassle Return Policy at DIYcleaning.com!
v If you want to return the product for any reason, contact us at e-mail address info@DIYcleaning.com or telephone number (314) 544-4279 within 15 days of your receipt of the merchandise to obtain your return authorization number. We will be glad to credit the credit card used to process the order the purchase price, excluding shipping and handling (“the credit”). There is no re-stocking fee!
v All returns must include: (1) The item purchased, unused and in original packaging; (2) the original packing list (or copy of the same); (3) a written explanation stating the reason for the return; (4) a daytime phone number or email address where you can be contacted; and (5) the return authorization number (can be obtained by email at info@DIYcleaning.com or telephone number (314)544-4279).
v If we receive all of the above, your credit card will receive the credit within 7 business days of our receipt. If the product(s) is not in new condition including original packaging and paperwork or does not meet the return conditions we may be unable to issue you a credit and we will contact you.
v Missing or damaged merchandise: If your order arrives and is damaged, please keep the shipping carton and contact us immediately (within the first 10 days of receipt) so that we may assist with the processing of the claim with UPS (you can also refuse delivery and note the damage with the UPS carrier delivery record). If the merchandise is damaged or there is DIYcleaning.com error and you would like to return the merchandise, please follow the above No Hassle Return Policy and contact us within 15 days of your receipt of merchandise. We will, upon receipt and examination of the merchandise, determine if there was a defect or error and if so will also refund your UPS ground shipping costs.
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We accept Visa and MasterCard credit cards for payment. We process the credit card payment at the time you submit your order. Our site uses Verisign® as a payment gateway and ShopSite/Geotrust for security services. Our site is equipped with a secure server for handling credit card orders. To provide security, your billing address that you provide to us must match your cardholder billing address even if you choose a separate shipping address. In addition, you must complete the CVV2 portion of the credit card processing. CVV2 stands for “Card Verification Value” and it is a 3 or 4 digit number that is printed on the back of Visa and MasterCard usually in the signature box.
Please note that when you order products and services from DIYcleaning.com, we will use a credit verification company, which may include a merchant processor and a gateway, to validate the credit card and other information you provide before we can fill your order. This is a safeguard that is designed to permit us to verify that you are the rightful owner of the card.
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We have convenient ways for you to find out more about your order:
Order Acknowledgement: We will acknowledge all orders by email.
Order Shipment: You will receive an email from UPS and DIYcleaning.com the day your order ships. The email will provide you with an estimated time of delivery, a UPS tracking number and a link to UPS’s website for you to track your order.
Cancel An Order: Change your mind about an order? Then cancel it before it is set for shipment. Contact us with the order number, your name, address and email address, and the item to be cancelled. We will email an acknowledgement confirming we have successfully canceled the order and we will credit the credit card that was used to process the order. We are sorry that we will not be able to cancel the order after it is set for shipment, however you can still use our No Hassle Return Policy.
Back Order/Out of Stock: Due to our close working relationship with our vendors, we are able to maintain an exceptional level of stock; however, all of our products are offered subject to availability. If for any reason we are unable to supply you with any part of your order we will contact you via email. If an item needs to be cancelled from your order you will receive a credit for the item on your credit card used to process the order.
An Item Is Missing: You may receive more than one carton when you place an order with multiple items. Please keep in mind that UPS may not deliver all cartons the same day. If you still have questions about items missing from your order, please contact us and we will be happy to help you.
My Order Didn’t Arrive: Orders shipped through our shipping options can be tracked on our shipping carriers’ web site. You will be provided the tracking number in an email from UPS and DIYcleaning.com once the order is shipped. If you still have questions about an order that has not arrived, please contact us and we will be happy to help you.
E-Mail Customer Service: Contact us as at info@DIYcleaning.com or (314)544-4279.
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SHIPPING AND HANDLING
v DIYcleaning.com’s primary shipping service is United Parcel Service (UPS). We also offer upgrades to UPS Next Day Air or Second Day Air service during order processing. Most orders arrive in 2 to 7 business days from shipment date. UPS does not currently ship to post office boxes. We currently ship to addresses in the forty-eight contiguous
. We do not sell or ship to international locations. Our shipping charges include shipping and handling.
v Some items require special packaging or freight requirements which may require an additional freight charge. The shipping charges for these items are calculated automatically.
v DIYcleaning.com is not responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.
v DIYcleaning.com offers shipping Monday through Friday, except for certain Holidays.
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v At this time, you only pay sales tax if you live in
. If you live in
, sales tax will be automatically calculated.
v TAX EXEMPT: To take advantage of your tax-exempt status for
transactions, you will need to provide us with acceptable proof of exempt status. This includes a state resale certificate, exemption certificate, or other acceptable proof of your exempt status. To submit your information: First, place your order through our Web site. After you've placed your order, please submit the necessary information by fax (our fax number is (314)544-4279) in order to receive a credit of any sales tax. We need the following information:
o Your order number
o E-mail address
o Acceptable proof of your exempt status (as outlined above)
o If restricted, please include the names of individuals authorized to place tax-exempt orders on behalf of your organization.
o Mark your fax "Attn: DIYcleaning.com Tax Exempt"
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v As part of our commitment to customer service, we strive to make you comfortable doing business with DIYcleaning.com. We follow certain guidelines to keep your personal information private.
v The information that customers provide to DIYcleaning.com is used to allow our customers to purchase our products on line and to routinely and continuously improve the convenience and functionality of our web site.
v DIYcleaning.com’s web site uses both a shopping cart and e-mail forms for you to request information, products, and services. We may collect contact information (such as e-mail addresses), financial information (such as account and credit card numbers), and demographic information (such as zip codes). This information enables us to process and fulfill our customers’ orders and notify our customers of their order status. When you provide credit card information on our on-line form, you are connected to a secure server which includes credit card information over the internet. We may collect demographic profile data at this site. We may use this information internally for market analysis purposes and other internal purposes and will not share this information with advertisers.
v Financial information that is collected is only used to bill the user, to collect payment for products and services ordered, and to issue credit as applicable at DIYcleaning.com and for no other reason.
v We do not share or sell information to third parties. We store your information in a secure location.
v Although we may link our site to other websites, we cannot guarantee your privacy when you visit those sites.
v Our site gathers anonymous traffic statistics using cookies for order processing.
v You should be aware that any communication sent to DIYcleaning.com via our web site contact us or email to us (this does not include any information provided when an order is placed, billing information, or tracking information except as needed to process those transactions) will become the exclusive property of DIYcleaning.com. DIYcleaning.com will be entitled to use, reproduce, disclose, publish and distribute any information you submit to us for any purpose without restriction and without compensating User in any way.
v When you order from DIYcleaning.com’s web site, you will transmit your order information, including your credit card numbers, to our secured server. Our secured server uses SSL, which allows us to receive information that your web server encrypts before transmitting to us. Since any order information you provide to DIYcleaning.com will be transmitted using a secure connection, customers with web browsers that cannot support this level of security may not be able to order products through DIYcleaning.com.
v DIYcleaning.com will never display more than five digits of your credit card number on the screen or on any documents which are sent to you. DIYcleaning.com may release account information if it believes, in good faith, that such release is reasonably necessary to comply with the law, enforce or apply the provisions of our terms and conditions, or protect the rights, property or safety of DIYcleaning.com, our customers or other individuals.
v Consent: By using our website, you consent to our contacting you by email or telephone regarding your order or any part of the processing of your order or of the use of our website. As a DIYcleaning.com customer, you consent to receiving electronic records, which may be provided via a web browser or e-mail application connected to the internet.
v TO INSURE THAT YOU ARE CONDUCTING A SECURE TRANSACTION, PLEASE LOOK FOR A DIALOG BOX WILL POP UP DURING ORDER PROCESSING REGARDING SECURE AND NONSECURE INFORMATION. SHOULD THIS DIALOG BOX NOT BE AVAILABLE, PLEASE NOTIFY DIYcleaning.com IMMEDIATELY AND DO NOT SEND YOUR INFORMATION.
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Cookies are pieces of information that our web site can send to your browser and which can later be stored on your computer’s hard drive so that we can recognize you when you return. All features on DIYcleaning.com where you are prompted to log in or that are customizable require that you accept cookies. We may also use ads on our web site that contain cookies. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping carts between visits and creating a personalized web site based on your particular vehicle. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use many of the features of our web site.
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LINKS TO OTHER WEB SITES
As a convenience to our customers, our web site may provide links to other sites of our business partners, vendors, and advertisers. The inclusion of any link does not imply DIYcleaning.com’s endorsement of any other company, web site, or the products and services it sells. DIYcleaning.com is not responsible for the privacy practices or the content of any other web site, and we encourage you to read the posted privacy statement whenever interacting with any web site.
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BACK ORDERS OR OUT OF STOCK MERCHANDISE
Due to our close working relationship with our vendors, we are able to maintain an exceptional level of stock; however, all of our products are offered subject to availability. If for any reason we are unable to supply you with any part of your order we will contact you via email. If an item needs to be cancelled from your order you will receive a credit for the item on your credit card used to process the order.
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We apologize for any errors in product descriptions, typographical errors, pricing errors, photographic errors, or any other errors.. Any such errors are unintentional and are subject to correction. We regret any such errors; however, we are not liable for such errors. In addition, we are not liable for any errors or mistakes of third parties. In addition, all pricing is subject to change. DIYcleaning.com reserves the right to make adjustments to pricing, products and service offerings at any time.
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TERMS AND CONDITIONS
Welcome to DIYcleaning.com. This site is provided by DIYcleaning.com (referred to throughout this site as "DIYcleaning.com") as a service to our customers. The following rules govern your use of the DIYcleaning.com site. Please note that your use of the DIYcleaning.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. DIYcleaning.com reserves the right to update or modify these Terms and Conditions, as well as any other portion of this Site, at any time without prior notice or obligation to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. Please review these Terms and Conditions whenever you use this Site.
Use of this Site
By accepting these Terms and Conditions through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. DIYcleaning.com does not intentionally collect personal information about children under the age of 13. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to these Terms and Conditions on their behalf. If you are a parent or legal guardian agreeing to these Terms and Conditions for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information may constitute a breach of these Terms and Conditions. By placing your order with DIYcleaning.com, you agree to accept and pay for the item(s) requested. As a DIYcleaning.com customer, you also consent to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet.
All materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of DIYcleaning.com or its suppliers and protected by
and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.
Software, or any other part of this site, may be further subject to
United States of America
export laws, rules and regulations, as amended from time to time. To the extent that the laws are still in effect, no software from this site may be downloaded or exported into (or to a national or resident of) any country to which the United States of America has embargoed goods or anyone on the United States Treasury Department list of specially designated nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using this software, you represent and warrant that you are not located in, under the control of or a national or resident of any such country or on any such list.
Your use of this site is at your own risk. To use this site, you acknowledge that neither DIYcleaning.com, nor anyone involved with creating or maintaining, establishing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses of any kind (including legal fees, expert fees, or other costs and disbursements) which may arise, directly or indirectly through the access to, maintenance of, use of, or through the reproduction by downloading or other means of any materials, data, text, images, video or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections. Furthermore, this site is provided to you AS IS - without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. To the extent that some jurisdictions may not allow the exclusion of implied warranties, some or all of the above exclusions may not apply to you. You should determine whether your local laws establish any restrictions or limitations regarding limitation or exclusion of implied warranties.
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. DIYcleaning.com has the right but not the obligation to investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from DIYcleaning.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department or systems. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Copyrights and Trademarks
DIYcleaning.com is the copyright owner of all content on this site unless otherwise noted. This includes, but is not limited to, all copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by DIYcleaning.com, one of its affiliates or by third parties who have licensed their materials to DIYcleaning.com and are protected by
and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) or design of all Contents on this site is the exclusive property of DIYcleaning.com and is also protected by
and international copyright laws.
DIYcleaning.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of DIYcleaning.com's or any third party's intellectual property rights.
The DIYcleaning.com names and logos and that of any of the merchandise vendors or service providers as well as the product and service names, design marks and slogans are the trademarks or service marks of DIYcleaning.com or of its vendors or service suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply DIYcleaning.com's endorsement, sponsorship or recommendation of the third party, information, product or service. DIYcleaning.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party web sites, you do so entirely at your own risk.
User Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to DIYcleaning.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain DIYcleaning.com's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to DIYcleaning.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments.
Thus, DIYcleaning.com will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. DIYcleaning.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. DIYcleaning.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
DIYcleaning.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant DIYcleaning.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify DIYcleaning.com and its affiliates for all claims resulting from any Comments you submit. DIYcleaning.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
You agree to defend, indemnify and hold harmless DIYcleaning.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
These Terms and Conditions are effective unless and until terminated by either you or DIYcleaning.com. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. DIYcleaning.com also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in DIYcleaning.com's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or DIYcleaning.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms and Conditions or otherwise. DIYcleaning.com's right to any Comments shall survive any termination of this Agreement.
THIS SITE IS PROVIDED BY DIYCLEANING.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. DIYCLEANING.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DIYCLEANING.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, DIYCLEANING.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE DIYCLEANING.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL DIYCLEANING.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE DIYCLEANING.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES, EVEN IF AN AUTHORIZED REPRESENTATIVE OF DIYCLEANING.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. NEITHER DIYCLEANING.COM NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR PURCHASE. IN NO EVENT WILL DIYCLEANING.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE DOLLAR AMOUNT PAID BY YOU TO DIYCLEANING.COM FOR THE PURCHASE OF MERCHANDISE OR SERVICES FROM THIS SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. Headings used in these Terms and Conditions are for reference purposes only and in no way define or limit the scope of the section. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of DIYcleaning.com to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit DIYcleaning.com's rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under
law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the state or federal courts of
and you consent to the exclusive personal jurisdiction of such courts.
This site is not designed for use outside the
United States of America
. If you use this site from other locations you are responsible for compliance with any and all applicable local laws. DIYcleaning.com makes no representations that the materials contained within the site are appropriate for locations outside the
United States of America
. Any and all information contained in this site, including but not limited to information regarding products and services, applies only to those provided or offered within the
United States of America
Procedure for Making and Responding to Claims of Copyright Infringement
It is the policy of DIYcleaning.com respond to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA"), where applicable.
Pursuant to the DMCA, notifications of claimed copyright infringement by third parties should be sent to DIYcleaning.com's Designated Agent. If you believe that your copyrighted work has been infringed under
copyright law and is accessible on this web site, please notify us by contacting our Designated Agent. Even if you believe that the alleged infringing work was not posted by a third party, please send all notifications of claimed copyright infringement to DIYcleaning.com's Designated Agent listed below.
To be effective under the DMCA, notification of claims of copyright infringement by third parties must be a written communication to DIYcleaning.com's Designated Agent that includes the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit DIYcleaning.com to locate the material;
- Information reasonably sufficient to permit DIYcleaning.com to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
DIYcleaning.com's Designated Agent for notice of claims of copyright infringement can be reached as follows:
Designated DMCA Agent
This contact information is only for reporting claims of copyright infringement. Contact information for other matters is provided elsewhere on this site.
Upon receipt of a valid notification of alleged copyright infringement by a third party, DIYcleaning.com shall remove or disable access to the material identified in the notice, forward the written notification to the alleged infringer, and take reasonable efforts to notify the alleged infringer that it has removed or disabled access to this material.
You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for any damages, including costs and attorneys' fees, incurred by the alleged infringer or by DIYcleaning.com, if injured by relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
If a notice of copyright infringement has been filed against you, you may file a counter notification with the Designated Agent at the address listed above.
To be effective, a counter notification must be a written communication provided to the DIYcleaning.com's Designated Agent that includes the following:
- A physical or electronic signature;
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located and that you will accept service of process from the complainant who provided the original notification or an agent of such person or entity.
If DIYcleaning.com receives a valid counter notification, it shall provide the complainant with a copy of the counter notification, inform the complainant that it will replace the removed material or cease disabling access to it in 10 to 14 business days from receipt of the counter notification, provided that DIYcleaning.com has not received notice from the complainant that an action has been filed seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on DIYcleaning.com's system.
You should be aware that the DMCA provides substantial penalties for a false counter notice filed in response to a notice of copyright infringement. Claimants who make misrepresentations in their the counter notification statement may be liable for any damages, including costs and attorneys' fees, incurred by any copyright owner or copyright owner's authorized licensee, or by DIYcleaning.com, if injured by relying upon such misrepresentation in replacing the removed material or ceasing to disable access to it.
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